At Mayfair Flowers, we take pride in being a trusted local florist catering to households and businesses throughout Mayfair. Our team is dedicated to delivering the freshest flowers, ensuring each bouquet and arrangement arrives in perfect condition. Your satisfaction is our number one priority, and we are committed to providing you with exceptional customer service and quality blooms every time you order.
While we take every precaution to ensure your flowers arrive in pristine condition, we understand that occasional issues can occur due to factors beyond our control. If your flowers arrive damaged or fail to meet your expectations, please contact us straight away. We kindly ask that you retain the original packaging and provide clear photographs of the issue so we can address your concerns promptly.
We guarantee the freshness of every arrangement we deliver within Mayfair. Our flowers are sourced daily from reputable growers to ensure they reach you at their very best. We guarantee that flowers delivered will look fresh and vibrant for a minimum of five days from the date of delivery, provided they are cared for according to the instructions supplied. Should you experience premature wilting or poor flower condition within this window, please let us know immediately so we can assist you.
Your complete satisfaction is very important to us. If your flowers are damaged on delivery, do not meet our freshness standard, or differ significantly from the arrangement ordered, you are eligible for either a full refund or a replacement bouquet, whichever you prefer. Please notify us within 24 hours of delivery with details and evidence of the issue, where possible. Refunds will be processed promptly via your original payment method once the issue is confirmed. Replacements, where chosen, will be dispatched as soon as possible, typically within the next working day, to ensure you enjoy beautiful fresh blooms without delay.
If you have any concerns about our products or service, our friendly team is here to help. We encourage you to reach out with your complaint as soon as possible so we can resolve it efficiently. Please provide your order details, a brief description of your concern, and supporting photographs if applicable. Our team will review your case and contact you to resolve matters swiftly and amicably. We strive to address all complaints within 48 hours and will keep you updated throughout the process.
Mayfair Flowers is proud to support our local community, from individual residents to corporate clients across Mayfair. We are dedicated to upholding our reputation for quality, reliability, and customer care. Thank you for choosing us for your floral needs—your satisfaction is at the heart of everything we do.
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